Privacy Policy | Simply Stoves North East
Privacy Policy
1. Introduction
This Privacy Policy explains how Simply Stoves North East (“we”, “our”, or “us”) collects, uses, and protects the personal information you provide when using our website or communicating with us. We are committed to safeguarding your privacy and ensuring your personal data is handled responsibly and in line with the UK General Data Protection Regulation (UK GDPR).
By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Who We Are
Simply Stoves North East provides stove installations, servicing, and related home heating products and services across the North East of England.
Business name: Simply Stoves North East
Website: www.simplystovesnortheast.co.uk
Email: info@simplystovesnortheast.co.uk
Address: Unit 8J Victoria Road Industrial Estate, Hebburn, NE31 1UB
3. Information We Collect
We may collect and process the following information about you:
a) Information you provide directly:
Your name, email address, phone number, and message details submitted via our contact forms or quote requests
Payment details (where applicable, processed securely via third-party providers)
Subscription information if you sign up for our newsletter
b) Information we collect automatically:
IP address, browser type, and device information
How you interact with our website (via cookies and analytics tools)
c) Information from third parties:
We may receive information from advertising or social media platforms (e.g. Google, Facebook) if you interact with our ads or posts.
4. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your enquiries and provide quotes or services
To process bookings, payments, and order confirmations
To improve our website and services through analytics
To send marketing updates, offers, and newsletters (if you have opted in)
To meet our legal, financial, and regulatory obligations
We will only use your personal data when the law allows us to — typically to fulfil a contract, meet a legal requirement, or with your consent.
5. Cookies and Analytics
Our website uses cookies to help us understand how visitors use our site and to provide a better browsing experience. Cookies may be set by third-party tools such as:
Google Analytics – to measure site performance and usage patterns
Facebook Pixel – to track conversions and measure ad performance
You can adjust your cookie preferences or disable cookies in your browser settings at any time.
6. Data Storage and Security
We take appropriate measures to keep your personal data secure, including encryption and secure server storage.
All personal data is stored within the UK or EEA and will not be transferred outside these regions unless adequate protection is in place.
7. Sharing Your Information
We only share your personal information where necessary, such as with:
Service providers that process data on our behalf (e.g. website hosting, payment processors, email marketing platforms)
Legal or regulatory bodies when required by law
We never sell your personal data to third parties.
8. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal or accounting requirements. For example, enquiry details may be retained for up to 12 months, and purchase records for up to 6 years.
9. Your Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data where applicable
Object to or restrict how your data is processed
Withdraw consent at any time (for marketing communications)
To exercise any of these rights, please contact us at info@simplystovesne.co.uk.
10. Marketing Communications
We may send you updates, offers, or news about our products and services if you have chosen to receive them. You can unsubscribe at any time using the link in our emails or by contacting us directly.
11. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites, so we recommend reviewing their Privacy Policies when visiting them.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last Updated” date.
Last Updated: 8th of October 2025
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Simply Stoves North East
Email: info@simplystovesne.co.uk
Address: Unit 8J, Victoria Road Industrial Estate, Hebbur, NE31 1UB