Last updated 22 August 2026
Simply Builds and Stoves NE Ltd, trading as Simply Stoves NE, supplies, installs, services and maintains wood burning and multi-fuel stoves across Tyne and Wear and the wider North East. We are the data controller for the personal information described in this policy.
Simply Builds and Stoves NE Ltd is registered in England and Wales, company number 16761700. Our address is Unit 8J, Victoria Road Industrial Estate, Hebburn NE31 1UB. You can reach us on 0191 691 1333 or at info@simplystovesne.co.uk.
When you contact us, request a quote or book a survey, we collect the details you provide. That is usually your name, phone number, email address, the address of the property and whatever you tell us about the room, the chimney and what you are looking for.
If you send us photographs of your property so we can survey remotely, we hold those too.
Our website collects limited technical information such as your IP address, browser type, device type and the pages you visit. This is used to keep the site working and to understand how it is used. See our cookie policy for detail.
If you contact us through Facebook or Instagram, or leave a Google review, we may see the information those platforms make available to us.
UK GDPR requires us to have a lawful basis for using your information. Ours are set out below.
We do not sell your personal information to anyone, and we do not use it for automated decision making or profiling.
We share your information only where it is necessary to deliver the service or where the law requires it. That includes:
Everyone who processes information on our behalf is required to keep it secure and to use it only for the purpose we have given it to them for.
When we no longer need your information we delete it or anonymise it.
Under UK GDPR you have the right to:
Email us and we will respond within one month. There is no charge.
If you are not happy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would rather you came to us first so we can put it right.
We take reasonable technical and organisational measures to protect your information, including secure hosting, access controls and encrypted connections. Your information is stored in the UK or the European Economic Area.
No system is completely secure, so we cannot guarantee absolute security, but we will tell you and the ICO promptly if a breach occurs that is likely to affect your rights.
We may update this policy from time to time. The current version is always the one on this page, and the date it was last updated is shown at the top.
If you have any questions about this privacy policy, or you want to exercise any of the rights described in it, get in touch and we will help.
Email info@simplystovesne.co.uk
Phone 0191 691 1333
Post Simply Builds and Stoves NE Ltd, Unit 8J, Victoria Road Industrial Estate, Hebburn NE31 1UB
See also our cookie policy and terms of use, or get in touch.
A short summary of this privacy policy. The full privacy policy above is the binding version.
This section summarises our privacy policy in everyday language. It does not replace the privacy policy above, which is the full and binding version. If the two ever seem to differ, the privacy policy above applies.
This privacy policy covers the personal information we collect when you contact us, ask for a quote, book a survey or have a stove installed, along with the limited technical information our website collects. It explains why we use it, the legal basis for each use, and the rights you have.
To answer your enquiry and prepare a quote, to carry out the survey and installation, and to meet our legal obligations, such as notifying an installation under Building Regulations and issuing certification. Each use has a lawful basis under UK GDPR, set out in full in this privacy policy.
As our privacy policy explains, we take reasonable technical and organisational measures to protect your information, it is stored in the UK or the European Economic Area, and we will tell you and the ICO promptly if a breach occurs that is likely to affect your rights.
Simply Builds and Stoves NE Ltd, trading as Simply Stoves NE, is the data controller. For anything about this privacy policy, email info@simplystovesne.co.uk or call 0191 691 1333.
The eight rights UK GDPR gives you, and how to use them with us.
UK GDPR gives everyone the same set of rights over their personal information. Our privacy policy lists them; this section explains what each one means in practice.
You have the right to know what information is collected about you, why and how it is used. That is what this privacy policy is for.
You can ask for a copy of the personal information we hold about you. This is often called a subject access request.
If anything we hold about you is wrong or incomplete, you can ask us to correct it.
You can ask us to delete your information, where we are not legally required to keep it. Some records, such as installation certification, may need to be kept for legal reasons.
In some circumstances you can ask us to limit how we use your information while a concern is looked into.
You can ask for information you gave us to be transferred to another provider in a portable format.
You can object to us using your information in certain ways.
You have rights where decisions are made about you purely by automated means. Our privacy policy does not describe any automated decision making.
As our privacy policy says, email us and we will respond within one month, and there is no charge. Where consent is what we rely on, you can withdraw it at any time.
A short guide to asking for a copy of your information, or using any of your other rights.
Email info@simplystovesne.co.uk saying that you would like a copy of the personal information we hold about you. Include your name, the address where any survey or installation took place, and the email address or phone number you used to contact us. That helps us find everything quickly.
Under data protection law, an organisation can ask for reasonable information to confirm a request is genuinely from you before releasing personal information. That protects you as much as anyone, because it stops someone else obtaining your information by pretending to be you.
As this privacy policy says, we will respond within one month, and there is no charge.
The same applies if you want information corrected or deleted, want to restrict or object to how it is used, or want it transferred. Email us, say what you would like, and we will respond within one month as set out in this privacy policy.
A glossary of the data protection terms used on this page.
Data protection has its own vocabulary. These are the terms used in this privacy policy, explained in plain English.
If any part of this privacy policy is unclear, contact us and we will explain it. The ICO website also has clear, independent guidance on each of these terms, written for members of the public rather than for businesses, and it is a good place to start if you want to understand your rights in more depth.
From the first enquiry to the certificate, in order.
When you ask for a quote, we use your contact details and property details to arrange a survey and prepare a price. If you send photographs for a remote survey, they are used for the same purpose. This privacy policy describes this as steps taken at your request before entering into a contract.
Once you go ahead, we use your information to carry out the installation. This is the performance of our contract with you, as set out in this privacy policy.
A stove installation is notifiable building work. Notifying it under Building Regulations and issuing certification is a legal obligation, which is why some details of the installation, such as the address and what was installed, need to be recorded and passed on as the regulations require.
It is also why some installation records may need to be kept even if you later ask us to delete other information.
If you leave a Google review or contact us through Facebook or Instagram, we may see the information those platforms make available to us, as this privacy policy explains. What you post on those platforms is also governed by their own privacy policies, which are worth reading if you regularly use them to contact local businesses.
For anything about how this privacy policy applies to your installation, email info@simplystovesne.co.uk or call us on 0191 691 1333 during our showroom opening hours, Tuesday to Saturday each week.
Short answers to the questions people ask most.
We need your contact details and some information about your property to answer an enquiry, prepare a quote and carry out a survey or installation. Without it, we cannot provide the service. You do not have to send photographs; they simply make a remote survey possible, and we can always survey in person instead if you would prefer not to.
If you send photographs so we can survey remotely, we hold those too, as this privacy policy explains, and use them for your quote and installation.
Our website uses essential cookies to run, and analytics cookies only if you allow them. Our cookie policy explains the detail and how to change your choice.
If you are not happy with how we have handled your information, you can complain to the Information Commissioner's Office, or call them on 0303 123 1113. We would rather you came to us first so we can put it right.
We may update this privacy policy from time to time. The date at the top shows when it was last updated, and the current version is always the one on this page. If a change is significant, it is worth reading the updated privacy policy in full rather than relying on this summary.
The ICO's guidance for the public explains your data protection rights in more detail.
