Most jobs involve both. The same engineers who survey the property design the flue, do the building works and install the appliance.
Eco Design Ready wood burning and multi-fuel stoves, supplied and installed. We carry out the building works to open the chamber up to a suitable size, then fit, test and certify the appliance.
The flue is what makes a stove work. Flexible liners for an existing chimney, or a twin wall system where there is no stack at all, designed around the property rather than forced through it.
No subcontractors on your job. The same HETAS registered team surveys the property, does the building works, fits the flue, installs the appliance and signs it off, so nobody is ever passing the buck about who is responsible for what.
About the team
For any property with an existing chimney, we do three complete packages covering the stove, hearth, chamber, beam, flue pack, installation and certification, all in one fixed price. The only difference between them is how the chamber is finished.
Based in Hebburn, covering Tyne and Wear, Durham and Northumberland. If you are not sure whether we reach you, just ask.
Everything our stove services cover, from building works and hearths to flues, commissioning and certification.
Everything we do is about getting a wood burning or multi-fuel stove into your home properly, and keeping it working. Our stove services cover the whole job, from the first survey to the certificate, carried out by our own HETAS registered engineers with no subcontractors involved.
All of our stove services start with a free survey, in person or remotely from photos. We check the chimney or the route for a new flue, the hearth area, the floor, the ventilation and the size of the room. You get honest advice on what will work and a fixed price in writing, with no obligation to go ahead.
Most chimney breasts need opening up to take a modern stove. We cut the opening, fit a lintel where needed and patch plaster around it. Our stove services include the building work rather than leaving you to find a builder, so there is no gap between trades where things get missed.
Every stove needs a non-combustible hearth, and the chamber and beam set the look of the room. We supply and fit cut sandstone hearths as standard and riven slate as an upgrade, chambers finished plain, in tile or in brick slip, and light or dark oak beams. You can see every option in the Hebburn showroom.
The flue decides whether a stove works. Where there is a chimney, we line it with a stainless steel liner sized to the stove. Where there is not, we build a twin wall insulated flue. Cowls, closure plates, insulation and ventilation are all part of our stove services, designed around the appliance and the property.
Every installation is smoke tested, lit and draw tested before we leave. We fit a carbon monoxide alarm and chimney notice plate, issue a HETAS certificate and notify the council under Building Regulations. You can check our registration on the HETAS register.
Five steps, the same on every job, with one team responsible for all of them.
We visit, or you send photos and we look at the property on Google Maps. We check the chimney or flue route, the hearth area and the room, and talk through what you want. It takes about half an hour, and there is no charge for it.
You get one price covering everything the job needs. If anything extra applies, such as a new chimney pot or removing an old gas fire, it is listed and priced. Nothing about our stove services is added on the day.
Most people visit the Hebburn showroom to see the stoves lit and compare hearths, chambers and beams. No appointment is needed in opening hours.
Usually a single day, occasionally two. Dust sheets go down, the chamber is formed, the flue is installed, and the hearth, stove and beam go in. Our own engineers do all of it.
We test everything, light the stove, show you how to run it and leave you with the certificate and manuals. That is the end of the job, but not the end of our stove services: if anything needs attention later, the same team comes back.
Not every job is a straightforward new stove. These are the other stove services we are most often asked about.
Plenty of homes have an old stove that is past its best, or one a sweep or surveyor has said is not safe to use. Replacing it is one of the most common stove services we carry out.
We remove the old appliance, check the flue, and fit a new stove to current regulations. If the old liner is the wrong size or worn out, we tell you at the survey and it goes in the written price.
We are often asked to look at a stove that smokes, draws poorly or was fitted without a certificate. Nearly always the cause is the flue rather than the appliance: an unlined or oversized flue, the wrong cowl, or not enough ventilation. Our stove services include diagnosing the problem honestly, and fixing the flue where that is all it needs.
We can usually fit a stove you have bought elsewhere, as long as it is a current appliance with its paperwork and it suits the room. We look at it at the survey, and if it is the wrong size we will say so before you spend anything on installation.
Where a gas fire is in the way, the disconnection and capping are carried out by a Gas Safe registered engineer, arranged as part of the job and listed openly as an extra. Old tiled fireplaces and back boilers can be removed and the opening formed for the stove.
We are based in Hebburn and work across Tyne and Wear, Wearside, County Durham and Northumberland. Much of the region is covered by smoke control orders, and every stove we supply is suitable for them. The GOV.UK smoke control rules explain what you can burn. Our area pages cover the local detail, from Hebburn to the wider North East.
Thirty years in the region, our own HETAS registered engineers on every job, fixed prices in writing, and a showroom where you can see the stoves lit before you decide.
Most of our work comes from recommendations, and you can read what customers say on our reviews page. When you are ready, book a free survey and we will tell you exactly which of our stove services your home needs.
Four decisions that matter more than the name on the front.
The output should suit the room, not the biggest model in the range. Room volume in cubic metres divided by fourteen gives a rough figure in kilowatts, adjusted for how well the house holds heat.
An oversized stove run low smoulders, blackens the glass and tars the flue. Sizing the stove properly is built into all of our stove services, and our guide to choosing the right log burner explains how.
A wood burning stove burns logs only. A multi-fuel stove burns logs or approved smokeless fuel, which gives a longer, steadier burn. Both suit smoke control areas with the right fuel.
Freestanding stoves sit forward on the hearth and heat the room quickly from every side. Inset stoves sit back into the chamber for a neater, more traditional look. The depth of your chimney breast often decides it, and we measure it at the survey.
Rope, glass and baffles wear out over the years. We fit established brands, including Clock, Hunter, Stovax, Mi-Fires and Portway, because their parts are still available long after the stove goes in. Read more on our stove and flue brands page.
Whatever you choose, our stove services stay the same: our own engineers, a fixed price in writing and a certificate at the end.
How the job changes from one kind of property to another.
Most terraces in the region have an original chimney breast built for a coal fire. The stack is usually sound but too wide, so a liner sized to the stove is the standard answer. Stacks are often shared with next door, so we survey the whole stack, not just your flue.
Victorian and Edwardian houses often have original surrounds worth keeping. Where we can, we form the opening behind the surround and fit the stove within it, so the room keeps its character. Tall stacks sometimes need scaffolding, which is priced at the survey.
High ceilings change the sizing too, because a tall room has more volume to heat, so we measure rather than guess. Where the original surround has gone, a brick slip chamber with an oak beam suits most period rooms well.
Short stacks mean short flues, and flue height affects how well a stove draws. We measure it and, where needed, extend the flue or choose a cowl that helps.
In a Tyneside flat or any flat with a home above, the flue passes through somebody else's property. That needs your neighbour's agreement, and the freeholder's consent if the flat is leasehold. It is far better to have that conversation before booking than halfway through the day. We explain exactly what is needed at the survey.
Usually no chimney and an airtight build. A twin wall flue provides the chimney, and the ventilation is checked so the stove gets the air it needs. If you are planning an extension, talk to us before the roof goes on.
A flue route planned at that stage is simpler, neater and often cheaper than one added afterwards, and your builder can leave the right opening in the roof and ceilings for it.
Where a stove is a main heat source, sizing and flue design matter even more. Stone cottages and farmhouses often have substantial breasts worth leaving exposed, and conversions usually need twin wall. Exposure on open sites means the terminal height and cowl need designing for the location, which is part of every rural survey we carry out.
Whatever the house, our stove services are the same: a free survey, a fixed price in writing, our own HETAS registered engineers and a certificate at the end. Book yours and we will tell you honestly what your home needs, and what it will cost.
The things people ask us most often before booking a survey.
A stove, hearth, beam and liner fitted into an opening that is already the right size starts at £2,199 fully installed. Where the chimney breast needs opening up, our fixed price packages include the building works and the chamber finish. Twin wall flues are priced individually after the survey. Every price is fixed in writing before anything is booked.
No. If there is no chimney, or it cannot be used, a twin wall insulated flue builds one, through the house or up an outside wall. It is one of the stove services we carry out most often on newer homes and extensions.
Most are a single day, occasionally two where the chimney needs more opening up than expected or a long twin wall route is involved. The stove is lit and certified before we leave.
Yes. Every installation is commissioned and tested, and you get a HETAS certificate of compliance. The council is notified under Building Regulations for you, so there is no separate application to make.
Our stove services are focused on installation, flues and putting right problems with existing stoves. For annual sweeping, use a qualified sweep; the National Association of Chimney Sweeps lists members across the region. If a sweep finds a problem with the flue or the stove, we are happy to look at it.
Yes. The Hebburn showroom has stoves from several brands on display, along with hearths, chambers and beams. No appointment is needed in opening hours, and Monday visits are by appointment.
Tell us a little about the room and the chimney and we will tell you honestly what the
property needs.
We can survey in person, or remotely from photos and Google Maps.
No
charge and no obligation.
