We are a North East business, not a national outfit with a local phone number. Every job is done by the same engineers who work out of the Hebburn showroom.
Our home patch. The showroom is on Victoria Road Industrial Estate, so if you are local you can see the stoves come to life before you decide anything.
Hundreds of installations across the borough, in everything from terraced properties with original chimney breasts to newer homes with no stack at all.
Straight over the tunnel and along the coast. A lot of the older coastal housing needs proper chimney work rather than just an appliance swap.
Full supply and installation across the borough, including the older stock around Low Fell and the rural edges out towards Ryton.
City and suburbs. Plenty of Victorian and Edwardian property here, which usually means an existing stack that needs lining properly.
We travel beyond Tyne and Wear for the right job, including rural properties where a twin wall system is often the only sensible route.
Distance does not change the standard. Every job gets the same survey, the same engineers and the same paperwork at the end of it.
Wherever you are in the region, it is worth the trip to see the stoves come to life before you commit to anything.
Unit 8J, Victoria Road Industrial Estate,
Hebburn NE31 1UB
Unit 8J, Victoria Road Industrial Estate, Hebburn NE31 1UB
Free parking on site. Bring the width and depth of your chimney breast and a rough idea of the room size, and we can tell you there and then what will suit it.
A quick guide to each of the areas we cover, and what the housing there usually means for a stove.
Our home patch. The showroom is on Victoria Road Industrial Estate, and most Hebburn and Jarrow jobs are minutes away. Former colliery terraces and interwar semis with original chimney breasts mean lining is the usual route, with twin wall on the newer estates towards Monkton and Wardley. Read more about stove installation in Hebburn.
From South Shields seafront to Boldon, Cleadon and Whitburn. Victorian and Edwardian terraces near the coast need a liner and a cowl that copes with downdraft, while the newer estates often have no chimney at all. Among the areas we cover, it is one of the busiest. Read more about stove installation in South Tyneside.
Town end terraces with shared stacks, larger houses at Low Fell and Whickham, and stone cottages and conversions out towards Ryton and Rowlands Gill. Read more about stove installation in Gateshead.
Period property across Jesmond, Heaton and Gosforth, with original features worth keeping, plus Tyneside flats where the flue passes through the home above. Read more about stove installation in Newcastle.
Tynemouth, Cullercoats, Whitley Bay and North Shields on the coast, with exposed stacks and downdraft to design around, and Wallsend, Longbenton and Killingworth inland. Read more about stove installation in North Tyneside.
Single-storey Sunderland cottages with short stacks, Victorian villas at Ashbrooke, coastal homes at Roker and Seaburn, and newer estates at Doxford Park. Read more about stove installation in Sunderland.
Stone cottages in the old village and Fatfield, and new town districts where most houses have no chimney or a precast gas flue that cannot take a wood burner. Read more about stove installation in Washington.
County Durham and Northumberland, where stone cottages, farmhouses and barn conversions are common, much of the property is off gas, and a stove is often a real heat source. Read more about stove installation in the North East.
Prices, people and paperwork do not change with distance.
Our prices do not change with distance. A stove, hearth, beam and liner fitted into an opening that is already the right size is £2,199 fully installed wherever you are, and our stove packages are priced the same across all the areas we cover. Every price is fixed in writing after a free survey.
However far we travel, the people who arrive are our own HETAS registered engineers. We do not hand jobs further away to a subcontractor. You can check our registration on the HETAS register.
Much of urban Tyne and Wear and Wearside is covered by smoke control orders, while far less of rural Durham and Northumberland is. Every stove we supply is suitable for a smoke control area, so it works wherever you live. The GOV.UK smoke control rules explain what you can burn.
Tyne and Wear and Wearside are regular work. We travel into County Durham and Northumberland for the right job. If your town is not listed among the areas we cover, ask, and we will tell you honestly whether we can reach you and whether it makes sense for both of us.
The five kinds of property we see most, and what each usually needs.
The most common job across the areas we cover. Terraces built for coal fires have sound stacks that are too wide for a modern stove, so a flexible liner sized to the appliance is the standard answer. Stacks are often shared with next door, so we survey the whole stack.
Victorian and Edwardian houses in Newcastle, Tynemouth, Ashbrooke and Low Fell often have original surrounds worth keeping. Where we can, we form the opening behind the surround and fit the stove within it.
Stacks on the coast at South Shields, Tynemouth, Whitley Bay, Roker and Seaburn take weather straight off the sea. A correctly sized liner and a cowl designed for downdraft are the answer, with components that stand up to salt air.
Many newer houses across the areas we cover, and most of Washington and Killingworth, were built without a chimney. A twin wall insulated flue provides one, routed up through the house or up an outside wall.
Out in Durham and Northumberland, stone cottages, farmhouses and conversions bring substantial chimney breasts, old flues that need lining, and exposed sites that need the terminal designing for the location.
Whichever of the areas we cover you are in, the survey is free and the price comes in writing. Book a survey, or come and see the stoves lit in the Hebburn showroom.
How it works from the first call, wherever you are.
For most of the areas we cover we survey in person. Further out, or if it suits you better, we can survey remotely from photos of the chimney breast, the outside of the stack and the room, together with a look at the property on Google Maps. Either way, there is no charge and no obligation.
After the survey you get a fixed price covering everything the job needs, with any extras listed and priced. Nothing changes on the day, wherever you are.
Most people from across the areas we cover come to Hebburn to see the stoves lit and choose a hearth, chamber and beam. From most of Tyne and Wear it is a short drive, and there is free parking on site.
Bring the width and depth of your chimney breast and a photo of the room, and we can usually tell you there and then which stoves will suit. No appointment is needed in opening hours, and Monday visits are by appointment.
Most installations are a single day, occasionally two. Further out, we plan the day so the team arrives early with everything needed on the van, so distance does not slow the job down.
The stove is lit, tested and certified before we leave, and you are shown how to run it, exactly as it would be on a job round the corner from the showroom. If a job further out runs to a second day, we make the area safe overnight so you can still use the room.
Three reasons a local team makes a difference.
Thirty years of working across the areas we cover means we usually know what a property needs before we arrive. A Sunderland cottage, a Heaton Tyneside flat and a Tynemouth villa all need quite different answers, and knowing that saves time and money at the survey, and avoids surprises on the installation day itself for you and for our engineers alike.
If anything needs looking at after the job, we are a phone call and a short drive away rather than an hour up the A1. The same engineers who fitted the stove come back, because we do not subcontract. That continuity is hard to find, and it means whoever looks at your stove later already knows exactly how it was installed and why.
Most of our work across the areas we cover comes from somebody telling a neighbour, a relative or a colleague.
That only happens if the job is done properly, every time, in every street, and it is the reason we would rather talk someone out of the wrong stove than sell them the biggest one. You can read what customers say on our reviews page.
A fuller list of where we work, area by area.
Hebburn, Jarrow, Bill Quay, Pelaw, Wardley, Monkton, South Shields, Westoe, Harton, the Lawe Top, East Boldon, West Boldon, Cleadon, Whitburn, Gateshead, Bensham, Saltwell, Low Fell, Whickham, Dunston, Blaydon, Ryton, Crawcrook, Rowlands Gill and Birtley. Most of these are within twenty minutes of the showroom, and between them they cover almost every kind of house we work on, from colliery terraces to stone cottages.
Newcastle city centre and suburbs including Jesmond, Heaton, Sandyford, Gosforth, Fenham, Benwell and Kenton, plus North Tyneside: Wallsend, North Shields, Tynemouth, Cullercoats, Whitley Bay, Monkseaton, Longbenton, Forest Hall and Killingworth. Through the tunnel it is around twenty five minutes to the coast.
Sunderland, including Roker, Seaburn, Fulwell, Millfield, Pallion, Hendon, Southwick, Ashbrooke, Thornhill, High Barnes, Grindon, Doxford Park and Silksworth, plus Houghton-le-Spring and Hetton-le-Hole. Washington, including the old village, Fatfield, Harraton, Concord, Sulgrave, Albany, Oxclose, Rickleton and Barmston, with Penshaw and Springwell nearby.
Durham city, Chester-le-Street and the county towns and villages, and Northumberland from Morpeth, Ashington and Hexham out to the coast and the hills. These are the areas we cover by arrangement, where a stove is often doing serious work through the winter, and where flue design and sizing matter more than anywhere else we work.
The list above is not exhaustive. If your town or village is near any of these, it is very likely among the areas we cover. Ring, email or send us a few photos, and we will tell you straight away whether we can help, how the survey would work, and roughly what your house is likely to need.
We would rather give you an honest answer about distance at the first call than take on a job we cannot look after properly afterwards, so if we are not the right people for your area we will say so, and suggest you check the HETAS register for an installer closer to you.
What people ask before getting in touch.
If you are in Tyne and Wear, Sunderland or Washington, yes. If you are in County Durham or Northumberland, very likely, and we will tell you honestly at the first call.
No. Prices are the same across all the areas we cover. The price you are quoted after the survey is the price you pay.
Yes. Send photos of the chimney breast, the outside of the stack and the room, and we will survey remotely, using Google Maps for the outside of the property. If anything is unclear, we will visit before confirming the price, so the figure you get is one we can stand behind.
Building Regulations are the same everywhere in England, and because we are HETAS registered we self-certify and notify the right council for you.
Smoke control areas and conservation areas vary by place, and we check both at the survey. If an external flue or a new pot is needed in a conservation area, we tell you before anything is designed, so there are no surprises later.
Yes, across all the areas we cover. In a flat with a home above, the flue passes through somebody else's property, which needs their agreement and, for leasehold flats, the freeholder's consent. We explain exactly what is needed at the survey.
Just ask.
Tell us where you are and a little about the room and the chimney, and we
will tell you honestly whether we cover it and what the property needs.
We can survey
in person, or remotely from photos and Google Maps.
