Homeowners in Tyne and Wear, Durham and Northumberland. Read them all on Google.
Simply Stoves are a great company. Emma in the office was very helpful, we knew what kind of stove we wanted and she was helpful with the decision. Lee was in contact from start to finish, he always turned up when he said he would which was great. We are very happy with the end result. Thank you, we will highly recommend Simply Stoves.
Simply Stoves North East absolutely amazing. From beginning to end the customer service was incredible. Emma in the showroom went above and beyond to make sure she answered all our questions, helping us choose the right stove for our needs. She was always so polite and helpful, a credit to the company. Lee and Will arrived promptly on the day of installation, so professional and helpful. The job was completed with no problems, everything left clean and tidy. Exceptional service from Lee and Will, lovely friendly guys who take pride in their work. What a fabulous company they are and I would highly recommend them to anyone looking to have a stove fitted.
Fantastic service from start to finish. We recently had a log burner supplied and installed by Lee and Emma at Simply Stoves in Hebburn and couldn't be happier. Emma was brilliant throughout the ordering process, really professional, helpful and kept everything clear and straightforward. Lee and the team were spot on on installation day: friendly, tidy, and extremely professional. The workmanship is excellent and the place was left spotless. We're absolutely over the moon with the finished job and would highly recommend Simply Stoves to anyone.
I am absolutely over the moon with my stove and the service provided. From my first visit to the showroom where Emma was very helpful to ensure I found the exact stove, hearth and chamber that I wanted. Back and forth over email with both Emma and Lee was helpful and my questions were answered instantly. The lads came and literally never stopped. The quality of their work was outstanding and I couldn't recommend this company more. My stove is beautiful.
After finding out our inherited log burner wasn't safe to use after an inspection we needed to replace it. After quite a bit of research and asking lots of questions (thank you Emma), we decided to opt for a new stove through Simply Stoves NE. Definitely the right choice, did exactly as they said they would and to a high standard. Turned up as agreed, on time, supplied, installed and commissioned the burner to standards. Great family run business to deal with. Highly recommended.
Lee and the team were amazing and very professional. I had 2 fires installed in my pub and they look very nice and the heat is unreal. They came with all paperwork and tests complete and ready to go. I couldn't recommend them more.
Just bought my stove, hearth and beam from Simply Stoves NE. They installed everything in a day with no fuss and left me mess free. Can't thank them enough.
Brilliant! I can't recommend Simply Stoves NE enough. Customer service is excellent, Emma from the showroom is just lovely, went through everything with us from deciding what we wanted to arranging everything. Lee and Will who installed our wood burner and did all the building work were brilliant lads, they've done an absolutely cracking job and I'm so happy with the work. They have excellent after care too, highly recommend.
Absolutely fantastic service from beginning to end. Clean, neat, tidy and respectful fitters. Great price, and would highly recommend Simply Stoves NE.
If we have installed or serviced a stove for you, a few words on Google genuinely helps. It is how most people find us, and it is the only advertising we have ever really needed.
No leaflets, no cold calling, no van signage doing the heavy lifting.
Thirty years of work in the same region means most of our jobs come from somebody telling their neighbour, their sister or the bloke at work. Reviews are the modern version of that, and they are the reason we would rather talk you out of the wrong appliance than sell you the biggest one we stock.
If you want to see the work rather than read about it, the our work page has photographs from recent installations, and the packages page shows exactly what is included and what it costs.
The same five themes come up again and again in our reviews.
The theme that comes up most in our reviews is being kept informed. Customers mention knowing who was coming, when, and what would happen on the day, and having questions answered quickly by email or phone in the run up to the installation.
It sounds basic, but reviews of trades often say otherwise. Ours regularly mention the team arriving on time and the job being done on the day it was booked.
Opening up a chimney breast is dusty work, so the room is sheeted from the door to the fireplace and cleared up before we leave. Several reviews describe the house being left spotless, which is exactly what we aim for.
Reviews talk about the finished fireplace, the chamber and the hearth, and how the stove looks in the room. Behind that is the part nobody sees: the liner, the closure plate and the cowl that make the stove draw properly.
Many reviews mention the showroom, and the help choosing the stove, hearth, chamber and beam. Seeing the options lit, side by side, makes the decision easier, and honest advice about size matters more than any sales pitch.
What to look for in reviews when you are choosing who fits your stove.
A five star rating tells you little on its own. The most useful reviews describe what was done, where, and how the job was run. Reviews that mention the survey, the installation day and the paperwork tell you far more than a one line rating.
A steady flow of recent reviews shows a business that is busy and still doing good work, with the same standards it had when it started, and customers who are still happy to say so publicly. A burst of reviews years ago and nothing since tells a different story.
How a business responds to reviews, good and bad, says a lot about how it treats customers. A thoughtful reply that mentions the actual job is a good sign. A business that replies to every review, including the less glowing ones, is usually one that cares about getting things right.
Reviews tell you about the experience. Registration tells you about competence. Check any stove installer on the HETAS register as well as reading their reviews, because an installation needs to meet Building Regulations however friendly the fitter.
Glowing reviews do not replace a clear quote. Make sure any price includes the liner, the hearth, the building works, the carbon monoxide alarm and the certificate, and ask who will actually carry out the work on the day.
If we have fitted a stove for you, this is how to help.
Google is where most people look for reviews of local trades, and it is how most new customers find us. Search for Simply Stoves NE on Google or Google Maps and choose the option to write a review.
It takes about a minute, and you only need a Google account. You can edit or update your review later if anything changes, for example after you have used the stove through a full winter.
The most useful reviews say what was done and roughly where, for example a multi-fuel stove with a tiled chamber in South Shields, or a twin wall flue in Washington. If you are happy to add a photo of the finished fireplace, that helps people picture the result.
We would rather have honest reviews than perfect ones. If something was not right, tell us first so we can put it right, and then say in your review how it was handled. How a problem is dealt with tells future customers far more than a job where nothing went wrong.
Every one of our reviews helps a local business that has never relied on advertising. If we have installed a stove for you, a few words genuinely make a difference, and we read every single one, good or bad, and reply to as many as we possibly can.
A local business with no advertising budget lives and dies by its reviews.
No leaflets, no cold calling and no van signage doing the heavy lifting. Most of our work comes from somebody telling a neighbour, a relative or a colleague, and reviews are the modern version of that.
That is why every job is run as if the next customer is watching, because often they are. A neighbour who sees the van, a relative who visits for Sunday dinner, a colleague who hears about it at work: that is how most people find us, and reviews simply put the same conversation online.
Reviews are public, and they last. A rushed job or a missed appointment would show up quickly. Knowing that is a good discipline, and it is one reason we would rather talk someone out of the wrong stove than sell them the biggest one.
We read every one of our reviews. When customers mention something that made a difference, like being sent a clear summary of the day or being shown how to run the stove properly, we make sure it happens on every job.
Choosing someone to open up your chimney breast is a big decision. Reading reviews from people in similar houses nearby is one of the best ways to make it, and we are grateful to everyone who takes the time to write one.
Different jobs, the same standard. A few of the situations our reviews describe.
One of our reviews comes from a customer who found out after an inspection that the log burner they had inherited with the house was not safe to use.
They describe doing their research, asking a lot of questions, and choosing us to supply, install and commission a new stove to current standards. It is a common situation, and reviews like this one show why the paperwork matters.
Several reviews describe the whole process, from choosing a wood burner in the showroom to the building work needed to open up the chimney breast and the installation itself. The common thread is one team handling everything, with no separate builder to arrange.
A number of reviews mention the stove, hearth and beam all being installed in a single day, with no fuss and no mess left behind. Most of our installations are finished in a day, occasionally two where the chimney needs more opening up.
Not all our reviews are from homes. One customer had two fires installed in their pub and mentions the paperwork and tests being complete and ready to go on the day. The standards are the same whatever the building, domestic or commercial, large or small, near or far from our Hebburn showroom.
Many reviews mention the help they had choosing the stove, hearth and chamber in the showroom, and being kept informed by email in the run up to the installation. Choosing the right combination is easier with someone to talk it through.
You can read all of these reviews in full on Google. If your job is similar to one of them, it is a good way to see what to expect before you book a survey.
Reviews from people in similar houses, with similar chimneys, are often more useful than anything we could write about ourselves, because they describe the parts of the job that matter to you: the communication, the day itself and the finished fireplace.
What people sometimes ask about the reviews on this page.
Yes. The reviews on this page come from Google, written by customers. We do not pay for reviews or offer anything in return for them.
On Google and Google Maps, by searching for Simply Stoves NE. The reviews there include the full text and, often, photos of the finished job.
Many of our customers are happy to share their experience, and reviews are the easiest way to read it. If you have a specific question, ask us at the survey and we will answer it honestly.
Tell us straight away. Most problems come back to the flue, the fuel or the air supply, and we would far rather put something right quickly than read about it later.
Our reviews come from homeowners across Tyne and Wear, Sunderland, Washington, Durham and Northumberland. See the areas we cover for local detail on each one.
When you are ready, book a free survey and see for yourself why customers write the reviews they do.
Tell us a little about the room and the chimney and we will give you a fixed price in
writing.
We can survey in person, or remotely from photos and Google Maps.
No charge and
no obligation.
