Tell us a little about the room and the chimney and we will give you a fixed price in writing. We can survey in person, or remotely from photos and Google Maps. No charge, no obligation, and an honest answer about whether a stove suits the property.
The more you can tell us about the room and the chimney, the more useful our first reply will be. If you are not sure about any of it, leave it blank and we will ask.
No charge and no obligation. We will confirm your price in writing before anything is booked in.
No sales visit, no pressure, and nobody turning up unannounced.
What to expect when you contact us, and what is worth having to hand before you do.
Usually the same working day, by phone or email, whichever you prefer. If you contact us over a weekend we will come back to you on the next working day.
Yes. There is no charge and no obligation, and we will tell you honestly if a stove is not right for the property. We would rather say so at the survey than sell you something that will not work.
Often, yes. We can survey remotely from clear photographs of the chimney breast and the room, along with Google Maps for the roof and stack. It is a sensible first step if you are further out in the wider North East.
The width and depth of the chimney breast, a rough idea of the room size, and whether the property has a chimney. If you do not know any of it, leave it blank and we will ask.
No, you can call in during opening hours. It is worth ringing first if you are coming a distance or want to speak to someone specific, since the engineers are often out on installations.
If you are still working out what you need, these are the pages most people read before they get in touch.
See the stoves come to life, with hearths, chambers and beams on display, so you can see exactly what you are buying before you commit to anything.
Free parking on site. Bring the width and depth of your chimney breast and a rough idea of the room size, and we can tell you there and then what will suit it.
Phone, email, the form, or call into the showroom. Whichever suits you.
Call 0191 691 1333 during showroom hours, Tuesday to Friday 9am to 3.30pm and Saturday 10am to 2.30pm. Monday is by appointment. If we are with a customer or on site, leave a message and we will call you back.
Email info@simplystovesne.co.uk at any time. It is the best way to contact us if you want to send photos of your chimney breast, the outside of the stack and the room, which lets us start a remote survey straight away.
The form on this page comes straight to us. Tell us a little about the room, whether there is a chimney, and the best way and time to contact you.
Unit 8J, Victoria Road Industrial Estate, Hebburn NE31 1UB. Free parking on site, and no appointment needed in opening hours. It is the best place to contact us in person and see the stoves lit.
You can also find us on Facebook and Instagram, where we share recent installations. For a quote, the phone, email or form will get a faster answer, because messages on social media are not always seen straight away.
From the first reply to a fixed price in writing.
When you contact us, we reply as soon as we can. If we are out on an installation, it may be the end of the day before we get back to you, but we always reply. If you have sent photos, we may already have a good idea what your house needs.
We will ask about the room size, whether there is a chimney, what is in the fireplace now, and the look you are after. It takes a few minutes and makes the survey quicker. If you are not sure of the answers, that is fine. Working them out is what the survey is for, and nobody expects you to know your flue diameter or the depth of your hearth before you contact us.
In person or remotely, the survey takes about half an hour. We check the chimney or the route for a new flue, the hearth area, the floor, the ventilation and the room.
After the survey you get a fixed price covering everything the job needs, with any extras listed. There is no obligation to go ahead and no pressure. Take your time, compare it with other quotes, and contact us with any questions about what is included.
Most people come to Hebburn to choose the stove, hearth, chamber and beam. It usually takes about twenty minutes, and seeing the combinations side by side makes the decision far easier than a brochure ever could.
A few photos and measurements make the survey quicker, and can mean a remote survey.
A straight on photo of the fireplace or wall where you want the stove, and rough measurements of the width and depth of the chimney breast.
A photo of the chimney from the street or garden, showing the pot and the top of the stack. If there is no chimney, a photo of the outside wall behind where the stove would go.
A wide photo of the room and its rough size. This helps us size the stove to the room rather than guess.
Any gas fire, back boiler, old stove or open fireplace in the opening, and whether you know if the chimney has been swept or lined before.
None of this is essential before you contact us, but it often means we can give you a good idea of the price before we visit. You can check our registration on the HETAS register while you wait to hear back.
The most common reasons people get in touch, and what helps us answer quickly.
The most common reason people contact us. Tell us the room size and roughly what is in the fireplace now. Most jobs like this fit our fixed price stove packages.
New builds, extensions and houses where the chimney was removed. These need a twin wall flue, and photos of the outside wall and roofline help us plan the route.
If your stove is past its best, or a sweep has said it is unsafe, contact us with the make and model if you know it, and a photo of the stove and flue.
Usually a flue problem rather than the stove. Tell us when it happens, for example on windy days or when lighting, and we can often point to the likely cause before we visit.
Send the make and model, and photos of the fireplace. We will check it suits the room and the flue before quoting.
We fit stoves in rented property too, with the same certificate and carbon monoxide alarm. Contact us with the address and how to arrange access.
The best way to contact us in person, and to see the stoves lit.
Tuesday to Friday 9am to 3.30pm, Saturday 10am to 2.30pm, Monday by appointment, closed Sunday. No appointment is needed during opening hours.
Stoves from several brands on display, lit, alongside sandstone and slate hearths, plain, tiled and brick slip chamber finishes, and light and dark oak beams.
The width and depth of your chimney breast, a rough idea of the room size and a photo of the room on your phone. With those, we can usually tell you there and then which stoves will suit. If you have a stove in mind from a website, bring the details and we will tell you honestly whether it would work in your room and on your chimney.
Free parking on site at Unit 8J, Victoria Road Industrial Estate, Hebburn NE31 1UB. Use the directions link on this page to find us. If you are coming specifically to see a particular stove or finish, it is worth a quick call first so we can make sure it is on display and lit when you arrive at the showroom in Hebburn, ready for you to see it working properly.
Quick answers to what people usually want to know first.
Yes. There is no charge for the survey, in person or remote, and no obligation to go ahead afterwards.
We cover Tyne and Wear, Sunderland, Washington, County Durham and Northumberland. If you are not sure, contact us and ask. See the areas we cover.
Often, yes. A stove, hearth, beam and liner fitted into an opening that is already the right size starts at £2,199 fully installed. Send photos and we can usually give you a good idea, then confirm it in writing after the survey.
It depends on the time of year. Autumn is the busiest season, so if you want a stove for winter, contact us in spring or summer if you can. We will give you a realistic date when you book.
Yes. Every installation is commissioned, certified and notified under Building Regulations by our own HETAS registered engineers.
No. The same team surveys, builds, installs and certifies every job.
A short primer if you are new to stoves.
If you have a chimney, it usually just needs lining. If you do not, a twin wall flue builds one. Either way, the answer is almost always yes, and the survey tells you which route your house needs.
The stove should be sized to the room. Room volume divided by fourteen gives a rough output in kilowatts. An oversized stove run low smoulders and tars the flue, so we size it properly at the survey. Our guide to choosing the right log burner explains how.
Much of Tyne and Wear is a smoke control area. Every stove we supply is suitable, and the GOV.UK smoke control rules explain what you can burn.
A stove has to be installed to Building Regulations. Using a HETAS registered installer means the job is self-certified and notified, and you get the certificate your insurer and any future buyer will ask for.
If any of this raises questions, contact us and ask. There is no such thing as a silly question about a stove, and we would far rather answer it before the survey than after. Ring, email or use the form, whichever is easiest, and if it is simpler to talk it through in person, call into the showroom during opening hours.
We are still here once the stove is lit.
If you have a question about running your stove after we have fitted it, contact us. The same team that fitted it will answer, because we do not subcontract.
Rope, glass and baffles wear over time. Tell us the make and model, and we can tell you exactly which part you need. The established brands we fit keep parts available for years, which is one of the main reasons we choose them. Replacing door rope or a cracked glass is a quick job, and keeping on top of it keeps the stove burning cleanly and efficiently.
If the stove smokes, draws poorly or anything else seems wrong, contact us straight away. Most problems come back to the flue, the fuel or the air supply, and many can be diagnosed over the phone before we visit. It helps to note when the problem happens: only on windy days, only when lighting from cold, only with certain logs, or all the time. That pattern usually points straight to the cause, whether it is the cowl, the liner, the air supply or simply wood that is too wet.
Have the chimney swept at least once a year, and more often for wood in regular use. The National Association of Chimney Sweeps lists qualified sweeps.
